Smart Self-Service for Every Sector
Shanghai Zhuofan Intelligent Technology delivers highly integrated workstation terminals and self-service kiosks deployed across 3,000+ office counters and 6,000+ self-service points in China — covering government services, banking, insurance, telecoms, healthcare, hospitality, and transport.
Counter-top and desktop workstation terminals that integrate scanner, camera, microphone array, QR code reader, ID card reader, and keyboard into a space-efficient form — replacing multiple devices at a single service counter.
Standalone self-service kiosks with touchscreen, bank card readers, receipt printer, fingerprint authentication, document scanner, QR/barcode reader, and password keypad — handling transactions without staff assistance.
Zhuofan's AI Digital Human combines lifelike avatar technology with ChatGPT integration — providing natural, intelligent Q&A for government service enquiries, banking guidance, and corporate information around the clock.
Enclosed 24/7 accessible self-service booths for locations requiring after-hours availability — completing full document processing, payment, and identity verification transactions autonomously.
A central management platform provides real-time status monitoring of all deployed terminals, instant fault detection and alerts, and predictive monitoring of consumable status (paper, ink, scanner heads) across the fleet.
Integrated high-speed scanners (Type A/B) handle bulk document digitisation, electronic signature capture, and seal verification — enabling paperless workflows for insurance, financial securities, and government processing.
Government service halls and administrative centres
Bank branch counter augmentation and digital transformation
Insurance company policy and claims processing counters
Telecom operator store customer self-service
Hospital outpatient payment and report printing
Hotel self-check-in and identity verification
Airport and train station ticketing and inquiry terminals
University campus administrative self-service
Shanghai Zhuofan Intelligent Technology Co., Ltd was established in 2001 and has grown into one of China's leading providers of integrated service terminal hardware. With over 3,000 office workstation counters and 6,000 self-service terminals deployed across China — covering almost every government agency and hundreds of banks, hospitals, and hotels — Zhuofan has validated its technology at scale.
The company operates from Shanghai headquarters with additional offices in Hong Kong, Shenzhen, Beijing, Chengdu, and Jakarta.
AIRES Technology brings Zhuofan's terminal solutions to Indonesia as part of a complete smart service ecosystem that includes Padbot robots, Vanma smart locks, and XGIMI smart conference displays.
The Type A workstation is designed for existing service counters in banks, government offices, and insurance companies — replacing an array of separate peripherals with a single, unified counter-top unit.
Hardware:
Deployment: Over 3,000 units across government, banking, financial securities, and insurance sectors in China. Typical deployment replaces nearly 2 bank service counters per terminal.
The Type B supports 90-degree L-shaped or T-shaped configurations for complex counter arrangements — fully compatible with mainstream office counter systems.
Hardware:
Configuration options: Multiple placement orientations for fitting into existing counter infrastructure without renovation.
| Parameter | Value |
|---|---|
| Height | 1,656.5 mm |
| Width | 695 mm |
| Depth | 640 mm |
Components:
Deployment: 6,000+ terminals across government service halls, bank branches, telecom stores, hospitals, and hotels in China.
Counter-level self-service configuration with multiple scanner options, camera, touch panel, receipt printer, output tray, and password keypad — suited for lower-height accessible installations and checkout environments.
Fully enclosed standalone booth for 24/7 operation — enabling complete transactions outside of staffed hours. Used at train stations, airports, and government offices for after-hours service access.
Zhuofan's AI Digital Human (Intelligent Virtual Consultant) provides a conversational interface alongside physical terminals:
Deployment track record:
| Sector | Application | Scale |
|---|---|---|
| Government | Service halls, administrative self-service | Almost every government agency in China |
| Banking | Counter digitalisation, document scanning | 200+ bank branches |
| Financial Securities | Client onboarding, document processing | 100+ counters |
| Insurance | Policy search, signature, document bulk scan | 100+ terminals |
| Telecoms | SIM, plan, broadband self-service | 100+ locations |
| Healthcare | Bill payment, report printing | 10+ hospitals |
| Education | Campus affairs, library self-service | Prestigious universities |
| Hospitality | Self-check-in, ID verification | Major hotel chains |
| Transport | Ticket printing, schedule enquiry | Train stations, airports |
Zhuofan's Unified Device Monitoring Platform provides:
Get in touch with our team for a product demo, pricing information, or to discuss how Zhuofan Intelligent Service Terminals can be deployed in your organisation.
